Refund policy

We want every Firgurs gift to arrive just right. Because each item is personalized and made just for you, we can't accept returns for change of mind, but we will always fix problems that are on us.

30-day replacement & refund guarantee

If there's a problem with your order, contact us within 30 days of delivery. We will send a free replacement or issue a full refund if:

• The item arrives damaged, broken or defective
• The item doesn't match the personalization you submitted (wrong name, wrong photo, wrong text)
• You received the wrong item or the wrong size
• Your package was lost in transit

You do not need to send the item back.

What isn't covered

• Requests made more than 30 days after delivery
• Spelling or detail errors in the personalization you entered (please check carefully before checkout)
• Low-quality or blurry photos submitted, after we've contacted you about them
• Wrong size, product or address chosen at checkout
• Damage caused by misuse or improper care after delivery
• Change of mind or personal taste

How to request a replacement or refund

1. Email contact@firgurs.com with your order number.
2. Attach clear photos of the item and the shipping label on the package.
3. We review your request and reply by email with a replacement or refund.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, it usually takes 5–10 business days to appear on your statement.

Cancellations and changes

See our Cancellation & Modification Policy.