Shipping & Delivery
Every Firgurs gift is made to order from your photo and your personalization, so each order goes through two stages: production, then shipping.
Estimated delivery time
Estimated delivery = Production time + Shipping time. Both are counted in business days (Monday to Friday, excluding US public holidays).
Production time
Production starts once your payment is confirmed. Personalized items such as figurines, 3D relief desk decor, signs, mugs and caps usually take 5–7 business days to make. During peak seasons (Father's Day, holidays) production may take a few days longer.
Where we ship & shipping rates
| Destination | Rate | Delivery after production |
|---|---|---|
| United States | $4.95 | 10–15 business days |
| International (see list below) | $5.95 | Varies by destination; shown at checkout |
International destinations: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.
Delivery times are estimates provided by our carriers and are not guaranteed.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties and taxes charged by the destination country. These charges are not included in our prices or shipping rates and are the responsibility of the recipient.
Order tracking
When your order ships, we email you a tracking number and link. Tracking may take a few days to update after the label is created. Orders with several items may arrive in more than one package. You can also check your status on our Track Order page.
Delays
Once a package is with the carrier, delays caused by weather, carrier volume or customs are outside our control, but we will help you follow up. If your order has not arrived by the estimated date, email contact@firgurs.com with your order number.
Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If a package is returned to us because of an address error, a re-shipping fee may apply. We are not responsible for packages lost or damaged after a customer asks the carrier to redirect them.
Questions
Email us at contact@firgurs.com.